Dear Bill and Maria,
I just wanted to take this time to say Thank You. When it came time for my brother and I to sell our mother's condominium earlier this year, I told my brother that I had heard of you from friends of mine. They said you take great care in making sure the best is done for your clients, and were they ever right!
It was a difficult time for my brother and I, but you made it easier. Your knowledge, patience, and your willingness to go the extra mile to do what was best for us, made us relaxed and the whole situation easier.
When it came time to look at an offer, you surprised us. After you explained the offer to us, you gave the other agent a chance to say what she wanted. Little did we know that you were learning about the buyer and how you were reading the agent. When she was finished, you took us aside and made your suggestion on what we should sign the offer back to get the most money. You then told us what the agent would say, and asked us to just follow and agree to what you said. You also reminded us that the other agent was working for the buyer. We did as you asked and to our amazement, the other agent responded exactly as you said. Even though we were willing to take a lower price, you held firm and later that evening we learned that the buyer accepted the higher price. What you did made us extra money for our mother and got us top dollar for her condominium.
What I heard about you was definitely true; you do take care of your clients in a fair, professional manner - always polite and with no pressure. It is hard to impress my brother but you sure impressed him. You also impressed me so much that when my son said he wanted to buy his own place, I told him to talk to you. He is now in his new condominium, very happy and impressed at how you walked him through his purchase from start to closing.
Bill and Maria, if at anytime I hear of someone thinking of buying or selling a home, I will tell them to go to you. I know from my experience and my son's experience, that they will have the best experience possible.